To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • For UK Returns, enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • For International returns please see further details under our FAQ page for International shipping and returns.


What items are returnable?

If you are not completely satisfied with your purchase from Briggs & Riley Online, you may return any unused merchandise with the original hangtags attached and all original packaging, for a prompt refund within 30 days of receipt of the item. Please note that personalised items CANNOT be returned or exchanged. 

Are there any charges for return?

  • There are no charges for UK returns. For International returns please refer to our International Shipping Page under FAQs for more information. 


How soon will I get my refund?

  • Once the bag is returned to our warehouse, a full refund will be credited back onto the card you paid with. Please allow 7-10 business days for your return to be processed. Please note that credit card companies vary on the time it takes for a refund to appear on their customers records.