To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved


What items are returnable?

 If you are not completely satisfied with your purchase from Briggs & Riley Online, you may return any unused merchandise with the original hangtags attached and all original packaging, for a prompt refund within 30 days of receipt of the item. Please note that personalised items CANNOT be returned or exchanged


Are there any charges for return?

  • There are no charges for return


How soon will I get my refund?

  • Once the bag is returned to our warehouse, a full refund will be credited back onto the card you paid with. Please allow 7-10 business days for your return to be processed. Please note that credit card companies vary on the time it takes for a refund to appear on their customers records.