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Check out our FAQ and top resources below, or reach out to us directly with your questions.



Repair Options




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Frequently Asked Questions

Our "Simple as That" guarantee will cover the repair of all functional aspects of your Briggs & Riley bag for life. Our guarantee does not cover cosmetic wear and tear or cleaning and it does not cover the replacement of lost or stolen bag. You can see more information here.

Depending on the nature of the repair there are various options available to you.

Click here for DIY wheel and handle repair kits.

Click here to see other repair options and more information.


Due to our automated ordering and shipping processes, online transactions cannot be cancelled.

If you are not completely satisfied with your purchase from Briggs & Riley Online, you may return any unused merchandise with the original hangtags attached and with all original packaging, for a prompt refund within 30 days of receipt of the item.

Return shipping is free. (UK ONLY!)

All Travel Accessories must be in their original packaging with all items included in order to be applicable for return. Items received incomplete will not be given a refund.


Please visit the Global e Returns portal for information and instructions on how you return your item. 


Please visit our returns page to start your returns process. From here you will be able to print a returns label using the Collect + service and drop your parcel off to any of the 7500 stores offering the Collect + service.

You can access your account here.

You can check the status of your order in your Account.



Briggs & Riley uses DPD for UK deliveries. We offer Free Next Business Day Shipping on all UK orders £50.00 and over placed before 2pm. A delivery charge of £6.00 will be added for orders under £50.00. Saturday deliveries are possible but will incur a further charge. DPD will provide a text message on the day of a delivery with a 2 hour delivery window. Please allow 1 additional day for orders with monogramming.


After you complete your online order, you will receive an email confirmation within 24 hours. This confirmation contains the details of your order and includes an order number.


You will receive a follow-up email notifying you that your order has shipped, which contains the DPD tracking number for your purchase.


Briggs-Riley.co.uk has partnered with Global-e, allowing you to purchase Briggs & Riley products from a number of EU destinations. See more information here. 

You can register your bag here. Please note that you will need to login to your account to register a bag.

We recommend cleaning your bag with a solution of mild soap and warm water, applied with a soft cloth or washcloth. See more product care tips here.

The lock will come preset with combination 0-0-0 on the Control Panel™. The zippers need to be unlocked to set the combination dial. To set your combination:

Step 1: To unlock the zippers, make sure the combination reads “0-0-0,” then push the TSA access slider in the direction of the arrow. Both zipper pulls will pop open.

Step 2: Using a pen, slide the switch (located to right of the combination dial) in the direction of the arrow and hold it in place.

Step 3: While holding the switch, turn the combination dials to the numbers of your choice, then release the switch. Your personal combination is now set.

Yes! You can shop our E-gift card options here.

Complimentary monogramming is offered for applicable products purchased from Briggs & Riley Online. If you purchased your bag from another retailer and wish to have it monogrammed, you may purchase a monogram patch here.

Get In Touch

Email: customerserviceuk@briggs-riley.com

PHONE: Monday - Friday, 9AM - 5PM

+44 (0) 1491 642 333