That will ensure your bag lasts a lifetime... We stand behind our unconditional lifetime guarantee, so that’s why we offer you a variety of convenient repair options, so you and your bag can get back on the road.
Three Fast & Easy Repair Options
Feeling handy or need a quick fix on your Briggs & Riley bag? Email a picture of the part needed and the style number of your bag to firstname.lastname@example.org. If we have the part, we can send it to you free of charge.
You can send or bring your bag to a local Authorised Repair Centre They are located throughout the world. No repair number is needed. We recommend calling your local repair center before bringing or shipping your bag to discuss the details of your repair.
utilize our extensive global repair network
send K2 Global your bag
If you are located in the UK, please visit https://www.fixmybag.com/index.asp to book in a collection and repair of your bag with our UK authorised repair centre. You are responsible for the cost of sending the bag, but we will then cover the cost of the repair and return of your bag.
Briggs & Riley UK Authorised Repair Centre
Our simple as that guarantee® covers the repair of all functional aspects of your Briggs & Riley bag for the life of your bag. Naturally, our warranty does not cover cosmetic wear or cleaning, nor does it cover damage of contents, or the replacement of lost or stolen bags and/or its contents. If your bag or its contents are damaged by an airline and you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport. If you choose not to do this and instead wish for us to repair your bag, we will be happy to do so at no charge. Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your bag to its original condition. Due to discontinuation of a particular part or colour, identical replacement parts may not be available. Briggs & Riley will repair or replace a damaged part with the closest matching part or component in the closest matching colour. Please note: You are responsible for the cost of shipping your bag to us, however, we will return the favor and ship your bag back to you free of charge.