Briggs and Riley offers the best lifetime guarantee in the (travel) industry. In the unlikely event that your bag needs to be repaired, we are here for you.
Our 'Simple as that' guarantee will cover the repair of all functional aspects of your Briggs & Riley bag for life. We will continue to repair your bag even if you decide to purchase a new Briggs & Riley product with the latest performance innovations.
Naturally, our guarantee does not cover cosmetic wear or cleaning due to odors or stains, nor does it cover the replacement of lost, stolen, or damaged bags and/or its content. If your bag or its contents are damaged by an airline and you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport.
If you choose not to do this and instead wish for us to repair your bag, we will be happy to do so at no charge. Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your bag to its original condition.
We stand behind our lifetime guarantee, so that's why we offer you a variety of convenient repair options, so you and your bag can get back on the road.
Three fast and easy repair options that will ensure your bag lasts a lifetime.
Take the repair into your own hands. we offer DIY repair kits to help you save on time and avoid freight cost.
Send or bring your bag to a local Authorised Repair Center. They are located throughout the world.
We'll repair or replace damaged parts with the closest matching part or component and colour.
If you are located in the UK, please visit https://www.fixmybag.com/index.asp to book in a collection and repair of your bag with our UK authorised repair centre. You are responsible for the cost of sending the bag, but we will then cover the cost of the repair and return of your bag.
We do not cover cosmetic wear-(scratches, dents, dings, scuffs, stains, colour changes, normal wear and tear (including inner fabric), damage of contents, fabrics that are discoloured or degraded from UV or water due to improper storage, or the replacement of lost or stolen bags and/ or its contents.
If you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport. If not we will be happy to repair your luggage at no charge.
If you are located in the UK, please visit https://www.fixmybag.com/index.asp to book in a collection and repair of your bag with our UK authorised repair centre. You are responsible for the cost of sending the bag, but we will then cover the cost of the repair and return of your bag.
Due to normal wear and tear, it is not always possible to return your bag in its original condition. Due to the discontinuation of a particular part or colour, identical replacement parts may not be available.
