The Best Guarantee in the Industry
The Best Guarantee in the Industry
Briggs and Riley is the only luggage company that offers a lifetime guarantee. In the unlikely event that your bag needs to be repaired, we are here for you.
Our simple as that® guarantee means if your bag is ever broken or damaged, we will repair it free of charge, no proof of purchase needed, no questions asked.
How It Works
Do-It-Yourself
Take the repair into your own hands. we offer DIY repair kits to help you save on time and avoid freight cost.
Global Repair Network
Send or bring your bag to a local Authorised Repair Center. They are located throughout the world.
B&R Repair Center
We'll repair or replace damaged parts with the closest matching part or component and colour.
Frequently Asked Questions
We do not cover cosmetic wear-(scratches, dents, dings, scuffs, stains, colour changes, normal wear and tear (including inner fabric), damage of contents, fabrics that are discoloured or degraded from UV or water due to improper storage, or the replacement of lost or stolen bags and/ or its contents.
If you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport. If not we will be happy to repair your luggage at no charge.
If you are located in the UK, please visit https://www.fixmybag.com/index.asp to book in a collection and repair of your bag with our UK authorised repair centre. You are responsible for the cost of sending the bag, but we will then cover the cost of the repair and return of your bag.
Due to normal wear and tear, it is not always possible to return your bag in its original condition. Due to the discontinuation of a particular part or colour, identical replacement parts may not be available.