Christmas FAQS

WHAT IS THE CHRISTMAS GIFT WITH PURCHASE PROMOTION?

Get our exclusive Small Sling Bag with your purchase of £299 or more!

Offer is valid November 6, 2025, with limited quantities available. Limit one per order. Applied to cart, no code necessary. Items may ship separately. Not valid on previous purchases or purchases of Digital Gift Cards and Self-Repair Kits.

WHEN SHOULD I ORDER MY CHRISTMAS GIFTS?

For delivery by 24/12/2025, please see the shipping cutoff dates below.

For monogrammed orders:

  • Order by Friday, 19/12/25 2:00 pm.

For non-monogrammed orders:

  • Order by Monday, 22/12/25 2:00 pm.

Orders placed by 2pm will be despatched on a next business day delivery service. Weekend orders will be processed for delivery starting on the following Monday. Please note that our warehouse will be closed Thursday, 25/12 and Friday, 26/12. If your order is placed over a holiday, it will be processed for delivery starting on the following business day.

Please allow 1 extra day for processing of monogram orders.

DO YOU OFFER EXTENDED CHRISTMAS RETURNS?

Yes, items purchased on or after November 1, 2025, are eligible for free returns until January 9, 2026.

WHAT IS THE RETURN POLICY?

Due to our automated ordering and shipping processes, online transactions cannot be cancelled.

Personalised items cannot be returned.

If you are not completely satisfied with your purchase from Briggs & Riley Online, you may return any unused merchandise with the original hangtags attached, for a prompt refund within 30 days of receipt of product.

Return shipping is free.

All Travel Accessories must be in their original packaging with all items included in order to be applicable for return. Items received incomplete will not be given a refund.

If you purchased your item from another retail store or website, please process your return directly through that retailer. Our return link below is for briggs-riley.co.UK orders only.

TO INITIATE A RETURN PROCESS, PLEASE CLICK HERE

*If you are returning more than one item from your order, you must process each return request individually.

Your credit card will be credited for the price of the product when we have received and validated your returned item. Monogrammed items won’t be accepted for a return. Please note that credit card companies vary on the time it takes for credit to appear on their customer’s records. Please allow one to two billing cycles for the refund to appear on your statement.