Enjoy International Delivery from Briggs & Riley
We proudly deliver Briggs & Riley luggage and accessories to discerning travellers across the globe. To provide a seamless and transparent international service, we have partnered with Global-e, a trusted leader in global e-commerce.
For many of our international destinations, including countries within the EU, Switzerland, and the UAE, this partnership allows us to offer an all-inclusive price. This means that all applicable import duties and taxes are included in the final price shown. For these destinations, you can shop with the confidence that there will be no additional customs fees charged upon delivery.
To confirm the specific services and final costs for your country, please use the country selector at the top right of our website and proceed to checkout. This will always provide you with the most accurate, real-time information before you complete your purchase.
Our International Delivery Options
We offer two distinct delivery options to suit your needs, combining the expertise of our trusted courier partners to ensure your order arrives securely and on time.
Standard Delivery
Our dependable road-based service for destinations within Europe. This tracked service is an excellent choice for non-urgent deliveries, and often qualifies for free delivery on orders that meet a certain threshold.
Express Delivery
For our swiftest service, we offer prioritised Express delivery via air. This is our primary service for destinations outside of Europe, including Switzerland and the UAE, and is also available as an upgrade for most European countries.
For more information on UAE shipping, explore our UAE guide.
Our International Delivery Services & Key Destinations
We are delighted to serve a wide range of international destinations. For our key markets below, all prices are inclusive of duties and taxes. Free delivery is available on qualifying orders; for the most up-to-date thresholds and precise costs, please select your country from the switcher at the top of our site and proceed to checkout.
| Country | Available Services | Complimentary Delivery Note |
|---|---|---|
| Germany | Standard & Express | Complimentary standard delivery available on qualifying orders. |
| France | Standard & Express | Complimentary standard delivery available on qualifying orders. |
| Switzerland | Express Only | Complimentary express delivery available on qualifying orders. |
| UAE | Express Only | Complimentary express delivery available on qualifying orders. |
The Global Delivery Process: From Our Warehouse to Your Doorstep
We have built our international delivery process to be as seamless and transparent as possible. From the moment you place your order to its arrival at your destination, here is what you can expect.
Customs, Duties, and Taxes
For many of our international destinations, including the EU, Switzerland, France, and the UAE, all applicable import duties and taxes are included in the final price shown on our website. This ensures a straightforward delivery with no surprise fees. For all other destinations, any potential duties and taxes will be calculated and clearly displayed at checkout before you finalise your purchase.
Order Tracking
Once your order is dispatched from our warehouse, you will receive a confirmation email containing a unique tracking number. This allows you to monitor the progress of your delivery via our courier’s online portal, providing peace of mind from our doorstep to yours.
International Returns
We accept returns on international orders. The process is managed through our global e-commerce partner to ensure all customs and duties are handled correctly. Please note that return shipping costs may apply. For detailed instructions and to initiate a return, please visit our dedicated International Returns Portal or our International Shipping FAQs page.
A Global Promise of Quality
Our commitment to excellence does not end at the border. Every piece of Briggs & Riley travelware is engineered to withstand the rigours of global travel, which is why our Simple as That® lifetime guarantee is a worldwide promise.
International customers receive the exact same level of support and enjoy the same peace of mind as our domestic customers. Should your bag ever need functional repair, you will be supported by our global network of authorised repair centres. When you are ready to invest in a trusted travel companion, you can explore our award-winning collections knowing each piece is backed by a lifetime of uncompromising performance, no matter where in the world your journey takes you.
FAQs
We have partnered with Global-e, a third party service provider who will act as our Merchant of Record, allowing you to purchase Briggs & Riley products from a number of International destinations.
A Merchant of Record is the term to describe a legal entity (such as Global-e) that sells goods (and/or services) on behalf of a business (such as Briggs & Riley) and by doing so, takes on the liability for each consumer transaction. It arranges all due tax payments, ensures PCI compliance and takes care of any refunds and chargebacks.
In the first instance, please visit our Help Desk page to see if the answer to your query is featured here.
Alternatively, please contact Customer Support using one of the following contact methods.
- Email: customerserviceuk@briggs-riley.com
- Telephone: +44 (0)1491 642 333
When you buy Briggs & Riley products from Global-e, you will see that your payment method is charged by **Global-e// Briggs & Riley **, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy. A copy of each you can find at the following links: Privacy Policy / Terms & Conditions.
Import taxes and customs duties (brokerage and customs clearance costs) are already included in the published selling price. This means there will not be additional costs billed upon delivery or due as cash on delivery charges.
There are normally two options for delivery shown at checkout. One for air which is the quickest route and one for road. Delivery costs will be calculated at checkout but in some instances will be free for road services over a certain amount.
Once your order has been dispatched, Global-e will send you a shipment confirmation email with tracking details. You can track your order here.
Please note, Global-e may send your order in multiple parcels in order to get your items to you as quickly as possible. In this case, you will be provided with a separate tracking number for each delivery.
Orders for the Republic of Ireland are delivered by DPD. Please follow the instructions included within your order.
If you receive an item that is not in perfect condition, does not contain all the items listed in your shipping confirmation email or hasn't arrived within the expected time, please contact our Help Desk.
Your legal right of withdrawal. If you live in Europe you have a legal right of withdrawal (which means you can cancel you order without giving any reason). The withdrawal period will expire after 14 days from the day on which you acquire possession of the goods. You right of withdrawal does not apply where you have ordered goods that are made to your specifications or are clearly personalised).
Exercising your right of withdrawal. You must notify us of your intent to withdraw within 14 days from the day you receive the goods. If you wish to make use of this right, please complete this form and email it to service@global-e.com. Please also include a copy of this form inside your order, upon return. You may also use the below model withdrawal form and send it to us at 154 Clerkenwell Road, London, EC1R 5AB or email service@global-e.com, but it is not obligatory.
Returning your goods to us: You must return the goods to us (in accordance with the returns process set out below) at your own cost no later than 14 days from the day on which you notified us. The deadline is met if you send back the goods before the period of 14 days has expired.
Receiving your refund. We will refund you the full value of your order, including the original shipping costs ((except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by Global-e) via the original payment method (unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such refund) without undue delay and in any event no later than 14 days of receiving the goods back or if earlier, from the day we receive evidence of the goods being sent back.
Taking reasonable care of the goods. You have a duty to take reasonable care of goods. Items must be returned with all original packaging and hang tags and in their original saleable condition. Global-e may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (handling of the goods includes what is necessary to establish the nature, characteristics and functioning of the goods).
Please follow the procedures within your order paperwork and below so we can process your return as quickly as possible.
You can return any purchased items, under the conditions listed in the Return Policy section, through our delivery carrier. To return an item please follow these simple steps: Go to the Global-e Returns Portal, enter the order ID and email address you used to place your order.
Select the item(s) you wish to return by adjusting the quantity and select the return reason. A copy of the return label will be emailed to you.
Pack the item(s) you wish to return in their original condition, with the original packaging, in a single box. Seal the box, print the returns label, and affix it securely to the outside of the package.
Print and sign the commercial invoices provided to you in the email. We recommend that you ensure the return shipment and retain a proof of postage, as it is your responsibility to take reasonable care of the goods and you will be liable for any damage sustained to them until we receive them back at our warehouse.
Returns can only be accepted via this process, this is to ensure that the appropriate customs clearance documentation is generated.
Please note that the cost of return shipping may vary from country to country and will be deducted from the refund you are issued.
Global-e will credit the full amount to the original purchaser's payment card or PayPal account, excluding any shipping and return delivery costs (except where you are exercising your 14 day right of withdrawal or the good is found to be faulty).
Refunds may only be requested by the person who originally placed the order and will be processed via the original payment method.
Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers and unfortunately, we are unable to influence this.
We are sorry but currently we are unable to provide exchanges for international orders. Please contact our Help Desk for help returning your items and placing a new order.